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Shipping And Returns Information

Standard Shipping

Most products are shipped via UK Mail NBD. The estimated arrival date of all packages is 15-20 business days.

Returns and Refunds

We understand that returning products is often a frustrating experience. At Shell Energy Perks, we strive to make this process as simple and straightforward as possible. Please contact our Customer Care Center at your convenience and we will gladly help you to return your product in adherence with the guidelines found in the terms and condition section of this site. To begin the returns process, simply call 0800 029 1561 or email yourperksrewards@eeincentives.com within 14 days of receiving your order and one of our advisors will guide you through the process. Once your return has been processed, you should expect to receive your refund within 5-7 business days.